CALLit
CALLit Intelligent IT Service Management (ITSM) Platform
CALLit is a comprehensive IT Service Management platform designed to manage customer queries, internal service requests, and IT operations in a structured, automated, and SLA-driven environment.
It helps organizations streamline workflows, improve service delivery, and maintain complete visibility across tickets, assets, and configurations.
Core Helpdesk Capabilities
Self-Service Portal
Users can securely raise tickets with AD integration and access control.
Smart Staff Management
Tickets auto-assigned based on skill, workload, and location.
Multi Helpdesk
Supports IT, HR, and Admin service desks in one platform.
SLA Management
Track, escalate, and manage tickets based on SLAs.
Activity Logging
Complete transparency with logs and notifications.
Approval Workflow
Automated approvals with secure links and tracking.
Asset Tracking
Track desktops, laptops, printers, and devices.
Software Management
Manage licenses and installed applications.
Asset Assignment
Assign assets and track ownership history.
Movement Logs
Track asset movement across locations.
Configuration
Manage IT environments and infrastructure.
QR Tracking
Scan QR codes to instantly access asset details.
Centralized ITSM
All IT operations managed in one platform.
Automation
Automated routing and workflows.
SLA Driven
Ensure consistent service delivery.
Asset Lifecycle
Track assets from allocation to retirement.
Analytics
Real-time dashboards and insights.
Transparency
Improve accountability and visibility.
Frequently Asked Questions
Does CALLit support multiple helpdesks?
Yes, multiple service desks can be managed within one system.
Can it track assets?
Yes, it includes complete asset lifecycle management.
Is SLA tracking available?
Yes, SLA monitoring and escalation are fully supported.